Back in the day, the one thing a company knew when it came to IT Services was “Break/Fix”. When something breaks, and only when something breaks, then you fix it. This was how it worked, and for many businesses, this is still how it works.
While this is what many businesses have come to know as the norm, this is a very dangerous game to play.
When it comes to your technology and your productivity, you and your team want things to work at all hours of the day. You don’t want to endlessly go through a cycle of Break/Fix, Break/Fix, BreakFix. This process only leads to downtime, lost opportunities and more unneeded stress. (more…)