Our managed IT service help desk
You never know when an IT issue may rear its head and leave your business, your employees or your customers scrambling. At Charlotte IT Solutions we can offer your business a managed IT help desk service so that you can worry less about your internal IT issues and more on your business. If you or one of your employees is running into an IT roadblock, needs assistance with an application, or is having IT issues with a device, we are there to help. Our IT support help desk team is available to your business and your employees when you need it. When called upon, you can expect our IT help desk to have your call answered quickly so that your IT issues are addressed as soon as possible.
How our IT help desk services help you
Knowing When to Raise the Red Flag
Our priorities are speed, efficiency and your satisfaction each time we’re dealt with IT problems. Although all of our techs are well equipped and qualified to fix your IT issues, each scenario calls for a different set of needs. And we want to send you the best that you deserve for the problem you have.
Our IT Help Desk Takes Accountability
Our IT techs and managed IT help desk services personnel take accountability and pride in their work. No matter the situation, our IT team strives to find a solution for your IT problems. As we solve your IT issues, we make sure to keep you up-to-date so that you know where you’re IT problems are at in the troubleshooting journey.
We Pick up the Phone
In an age where we prioritize the convenience of communication over the personalization of communication, we and our IT help desk team still believe that some problems are best solved via a phone-call. We can help you with your IT issues the second you call in.
Thoroughly Diagnosing Your Tickets
Not many people to have to repeat something they’ve said twice–especially when it comes to IT problems. Here at Charlotte IT Solutions, we make sure that we thoroughly go over the problems in your ticket so that we can accurately diagnose your issue and have it fixed as soon as possible.
Don’t let your business get caught by surprise
On average, small to mid-sized businesses encounter at least 50 IT problems a month. Oftentimes we’ve noticed the amount of IT issues small to mid-sized businesses run into during a month well surpass the industry average. These problems vary from some users being unable to access their computers to other users having corrupted files or not having the capability to print documents for a meeting. With our managed IT help desk services, we are there to help you with your IT issues–no matter how big or small.