Here at Charlotte IT Solutions, we have taken a unique approach in order to tailor help desk services to the individual needs of our clients. We don’t believe that a one-size-fits-all solution is a good way to ensure businesses have the support they need.
Let us illustrate our commitment with some examples.
We have many small business clients that have ten employees where having an in-house IT team is simply not financially and operationally feasible. For such clients, we offer a full range of managed IT solutions to take care of all desktop and network systems as well as communication and network management. We also offer these clients full help desk support to deal with IT issues efficiently.
We also work with medium-sized businesses that have over 100 employees and a dedicated IT and network support employee. Such an IT employee can quickly become overwhelmed with the workload from dozens of support calls.
In these situations, we offer clients a Tier 1 support solution, where our team handles all the desktop support calls while an in-house employee handles larger issues, hardware repairs, and system upgrade projects.
No matter what kind of solution you need, we can tailor a support package to your needs.