IT Company in Charlotte for Business IT Support Services


While most people are tech-savvy enough to work out minor problems with a slow desktop computer or network connection, things often go wrong in ways that the average person won’t be able to solve.

Large corporations have dedicated IT support departments with dozens or hundreds of employees. But even having one IT guy in a small company can become a huge and unnecessary expense.

That’s why Charlotte IT Solutions has developed a process for delivering IT support services to smaller companies at an affordable cost while providing the same level of 24/7 support that large corporations enjoy.


IT systems can develop problems that require expert support and advice when you least expect it, no matter how robust those IT systems might be.

Here at Charlotte IT Solutions, we make sure to keep an eye on your IT systems so that if a problem develops, we can diagnose it and take the proper action needed to have your systems back up and running in no time.

Our team is available 24/7 to receive IT support calls. And we always aim to achieve the highest levels of first-call resolutions in the fastest time possible. But when remotely fixing a problem isn’t possible, we also have a team on standby to make on-site fixes as part of our support services.


Whatever IT situation you may be facing, our Charlotte IT support help desk is there when you need it most to make sure that your business and employees get the support when it counts.

Our IT support team is one phone call away from answering any IT questions you may have. And unlike other IT support services, we won’t leave you waiting for hours before transferring you to multiple different departments.

We fully understand that you can’t afford extensive downtime that would disrupt your business goals. And having the peace of mind that an IT services company brings will allow you to focus better on growing your business rather than trying to fix it.


As the leading IT support company in the Carolinas, our team at Charlotte IT Solutions has built up long-lasting relationships due to our unique approach to providing IT support and security solutions.

Small and mid-sized businesses simply can’t afford for an employee to suffer excessive downtime due to any kind of IT issue. Whether it’s a wrong setup in operating systems or a network router going down, you need to have confidence that problems can be fixed quickly.

As the leading Charlotte IT support company for small businesses in the Carolinas, we have developed systems and processes that ensure computer support calls are answered quickly, resolved on the first call, and fixed in less than ten minutes.

That’s a level of service that large corporations often struggle to maintain, and you can benefit from it at a fraction of the costs of an in-house team.

One of the fastest ways to deal with IT issues is through remote access control to your systems.

Rather than talk users through the steps they must take, it’s much faster to fix common problems in this way. It’s like having a dedicated in-house employee call to your desk to fix something.

What our support specialists can do is use remote access tools to control the workstations of your employees.

This is one of the reasons we have developed long-standing relationships as a dedicated IT support service provider to small businesses.

With digital transformation becoming a more accessible prospect for many organizations, switching to cloud solutions is the best way for a modern business to thrive and gain significant efficiencies.

But cloud solutions can bring a whole new set of IT issues if things go wrong, and it can overwhelm a small in-house support team.

Our cloud solutions team can not only provide you with advice for the best possible services to use, but we will fully support your cloud environment.

From making sure your company data is secured to helping you resolve issues with cloud collaboration tools, our IT team can deal with nearly every aspect and problem remotely.

It’s a budget-friendly way to gain more productivity and protection for your organization’s data.

IT faults and cyberattacks can happen at the worst possible times, including in the middle of the night when nobody’s in the office to notice problems. And that can mean that a problem is bigger when several hours go before any action is taken.

Outsourcing your network maintenance and monitoring frees you up to focus on your core business processes with fewer distractions.

As a dedicated IT support services partner, we also extend your service options to include full network support and management. This can include everything from planning and installing new equipment to troubleshooting issues that might affect your connection speeds.

We offer professional services that deal with problems as fast as possible, with most issues resolved remotely. But even when more complex issues require physical inspection of hardware, we can arrange on-site visits as part of our managed IT services.

Not a day goes by when new major cyber attacks don’t disrupt anything from major corporations to small businesses. 

And it’s important to understand that simply installing anti-virus and malware software isn’t going to offer enough protection in today’s world. The more you rely on out-of-the-box security services, the more you’ll look like an easy target for cybercriminals.

Cybersecurity is a critical part of the IT support we provide our clients through managed IT services. 

As part of our security services, we deliver new technologies and advanced monitoring techniques to ensure your valuable data and systems don’t fall victim to criminals.

Sometimes, problems can’t be solved over the phone or through remote access when IT hardware fails. And that’s when you have to be able to rely on someone to provide a fast turnaround time for an onsite visit. 

This is a vital kind of support for a small business owner, as it provides peace of mind that there are support experts with the right tools and expertise ready to minimize downtime when needed.

Here at Charlotte IT Solutions, we fully understand that some IT problems can’t be solved remotely. And rather than leave you in a situation where you need to find another group of support specialists at a different IT support service provider, we’ll be able to make arrangements for certified engineers to provide on-site support. 

Our dedicated on-call team is available at short notice, and we will offer cost-effective and efficient solutions to all hardware and software problems you might encounter.

Large corporations often have multiple layers of redundancy and backup computers to keep processes running. 

But for a smaller organization, having an employee or entire team face hours of downtime can significantly disrupt business goals. 

As part of our managed IT services, we focus on keeping any downtime to a minimum, and we’ll suggest preventive measures so that you maximize your productivity and ROI from your IT investments.


We would love to show you how we can become your IT solutions business partner and customize a package for your IT needs.


Gone are the days of small and mid-sized businesses operating without some sort of online presence or online connection. 

With businesses shifting completely online, they are also taking advantage of the speed and affordability of having their infrastructure and day-to-day tools almost completely online and on the cloud as well. 

While the rewards far outweigh the risks, there are more security concerns than ever before with businesses moving their infrastructure to the cloud. Our IT support service is there to help reduce the risks so you can reap the rewards of prioritizing digital transformation and transitioning to cloud services.


Imagine waking up in the morning and discovering that someone has infiltrated your company’s security and is currently in the process of stealing your most valued trade secrets and the information of your customers and employees. 

Or envision a scenario where your servers have started to crash one day while your company is in the midst of the busiest season of the year. 

These are emergency IT situations that require immediate IT support. Whether real or imagined, in these situations, you want the best IT support team possible to bring your systems back to life so you can focus on what matters most for your business.


If you want to find out more about how we can help provide you with 24/7 IT support services, then call us today for a free consultation. We will assess your individual company needs and tailor a solution to your requirements. 

We have a diverse team with a wide range of expertise that will help you fix all kinds of IT problems. In most cases, we’ll have you back up and running in less than 10 minutes, making sure that your downtime is always limited. 

And with added cybersecurity services, network maintenance, and cloud support, you can ensure that all your needs are taken care of.


We would love to show you how we can become your IT solutions business partner and customize a package for your IT needs.