Business Application Management


The last few years have vastly changed the IT landscape for small and medium-sized businesses, with more opportunities now available that were previously inaccessible.

This enables smaller businesses to expand their business functions in ways that allow them to compete with large corporations. And a lot of that comes down to the advantages that application management services can provide.

Here at Charlotte IT Solutions, we have specialized our services to help these kinds of businesses achieve greater business objectives while at the same time simplifying and streamlining their IT infrastructure.

We also fully understand the business challenges that different highly regulated industries have to deal with in order to avoid compliance issues.

Secure your business with our IT security services

Cyber Security threats and malware have grown from minor breaches of data to the full-on monetization of your business. Hackers now aim to not only use malware to breach your system but also to sell or possibly hold your data for ransom.

You never know what kind of threat you may face and what it might do to your business, so securing your data and IT infrastructure should be one the main cornerstones of running any successful business.

At Charlotte IT Solutions, our IT security services will help bolster the IT security of your business and protect your investment from any unwanted security risks.

We will build a fleshed-out IT security strategy that suits the needs of your business so that your investment stays protected both from inside and outside threats to your company.


Many businesses can gain significant IT infrastructure advantages by having virtual servers available with different operating systems. Gaining that level of flexibility can bring a lot more options that can ultimately save you a lot of money.

Our team can fully assess your current server configuration and recommend solutions that provide you with faster speeds, better security, and the flexibility that comes with having multiple different operating systems available.

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Office 365 is one of the most important productivity software suites available for businesses of all sizes. But getting the most out of all the features often goes beyond just being able to launch a video conference call and create a PowerPoint document.

Our team can support you in getting advanced features set up so that your employees can gain more productivity than ever before. Our service can even include full employee training on-site or online.

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For most small and medium-sized businesses, QuickBooks is the go-to accounting software. And while many business owners have become used to using QuickBooks Online, taking a step towards cloud-hosting QuickBooks Desktop is fast becoming the preferred solution.

Not only can we ensure you’re able to get access from anywhere on any kind of device, but we’re also able to provide you with much greater levels of security and data redundancy.

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Application management involves all the processes from the initial development process to installation, maintenance, upgrade, and end-of-life management. And how you handle this process for your key business applications will make a huge difference in your ROI and competitiveness.

Large corporations will have dedicated teams and application owners whose primary duty is to look for continuous integration improvements to deal with new business challenges.

But that’s a luxury that smaller organizations simply can’t afford.

That’s why we have built out an application management process specifically designed for small and medium-sized businesses. It allows them to achieve the same service levels and business growth as large corporations without the need for hiring an in-house team.

We have also provided support to many industries with highly specialized business applications like dental, health care, education, manufacturing, legal, and financial management services.


We would love to show you how we can become your IT solutions business partner and customize a package for your IT needs.


A lot of business owners look at a specific service operation function and the applications needed to fully support it and then assume that once an application is in place, everything will work smoothly.

However, implementing an application management system and strategy involves a lot more than that. It has to ensure your business applications perform in a way that consistently and continuously improve to match your growth expectations and technological changes.

As part of our application management packages, we can offer a continuous assessment where we meet with business users and other key stakeholders to find out any pain points and improvements that could boost productivity and efficiency.

It’s a key part of ensuring that you always achieve maximum return on investment, especially from enterprise and customer relationship management tools.

All this effort and investment into continuous improvement and application development is essential for achieving continued business success and higher levels of competitiveness.


With so many business applications available to companies these days, it’s difficult for smaller organizations to use those systems in a way that makes them stand out. And that is especially the case when small businesses are trying to compete with large corporations.

What we aim to provide clients with our application management packages is a solution that aims to improve the user experience and provide a more effective and efficient solution.

In order to do that, we look at every business function and process to see how it aligns with the systems you’re using to support them. More often than not, there are plenty of opportunities to make use of additional existing features.

Alternatively, we can work with your teams to come up with custom solutions. This kind of application management approach can help you stand out in the crowd, and by making many small improvements to your systems, the end user experience will drastically improve.

And when your employees find it easier to do their jobs with continuously improving systems, then you will achieve higher levels of productivity and competitiveness.


SharePoint tips and tricks

Our Top Microsoft 365 Tips and Tricks

Microsoft Office 365 is by far the most dominant application suite for businesses of all sizes. But far too many organizations don’t take full advantage of new features that can massively boost productivity levels.

And while there are thousands of features across Excel, Word, SharePoint, and Teams, we have identified a few M365 tips and productivity hacks that will make your life a lot easier.

We’ve broken things down into general and application-based tips that are guaranteed to save time and effort in all types of daily work tasks.

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How To Plan For Business Growth: Our Top 5 Reasons

It is normal for business owners to dream of success and expanding their business. But, just dreaming is not enough. If you want […]

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When to Upgrade Your Business Technology & How it Can Lead to Growth

Only change can allow a company to grow and prosper. If things remain the same, there will not be any growth. To be competitive in the long term, a business must be flexible to grow and change.

The difficulty lies in knowing when it’s time to make changes, and in many situations, business owners end up backed up into a corner where they have to make system upgrades in desperate situations.

And such situations can end up costing a company dearly. But there are ways to actively look out for signs and implement proactive strategies.

Let’s take a closer look.

What Our Customers Say

Charlotte IT Solutions has been providing our IT support for some time. I am pleased with their sense of urgency, pro-activity, and level of expertise when assisting us. I feel they go beyond expectations in addressing our concerns promptly.

December J.

Practice Manager | University Eye Associates


Our application management team provides the same level of commitment to all clients, and this goes beyond just demonstrating technical expertise. We take a carefully planned approach and come up with tailored service solutions to suit your needs and budget.

A critical part of the application management service we provide is project management. Before you can start with the installation or development process of a new or upgraded system, you have to make sure that all the right pieces and parts are in place to support your goals.

We have highly experienced project managers who will take care of all the interactions between vendors, developers, and testers to ensure that when your employees get access to the new application, it will work as expected.

One of the more common application management projects we’re involved with these days involves transitioning to a cloud-based infrastructure.

This can be a tricky process whether you use an off-the-shelf business system or it was developed in-house. What our team will do is carefully plan the migration to ensure as little disruption as possible to business processes.

Ideally, these kinds of application migrations should take place outside of office hours so that your employees arrive at work ready to use the new system. That is the kind of end-user experience that all of our clients have come to get used to.

Modern application development has also allowed small and medium-sized businesses to take advantage of virtual applications and cloud-native development.

There are many advantages to such a process from an ongoing maintenance and even security point of view. But most business units can’t afford the expense of taking on such projects in-house.

Our application management team has implemented many different solutions for clients in a wide range of industries, which gives you the unique opportunity of having a dedicated team at a fraction of the cost.

One thing that business owners and managers often overlook when it comes to their IT systems is application maintenance. And I’m not just referring to having bugs fixed and avoiding general downtime.

As part of our application management service, we can monitor all your systems and all the components to ensure they are working at optimum levels.

And when we identify issues or opportunities for improvement, our application managers can advise you on new projects that could improve your productivity, security, and overall competitiveness.

Application lifecycle management essentially involves oversight of a business application from the initial development phase through implementation, maintenance, and end-of-life planning. It’s about providing continuous delivery through a proven application lifecycle process, whether it’s for custom applications or licensed ones.

What our application lifecycle management team can provide is ongoing support to ensure that you don’t run into problems with maintaining a legacy application that is no longer fit for purpose.

It’s an all-too-common problem for small businesses these days, but with the right application manager and project advice, you can future-proof your systems.

Another key responsibility for an application management team is to identify issues with legacy systems before they become a major hurdle to business growth and success.

There are countless organizations that still find themselves using outdated technology and applications that have reached a stage where either they are no longer being updated or where the technology is too outdated to integrate with modern systems.

Our application managers can help you identify such systems well in advance of them becoming a major problem so that you don’t fall into the trap of limiting your business performance.


If you would like to find out more about the application management solutions we offer at Charlotte IT Solutions, then call us today for a free consultation.

We can meet with your key stakeholders and business unit owners to explain exactly what we can provide and then tailor a service package to your specific needs.

Our goal is to always provide an individualized service rather than using a one-size-fits-all approach so that you gain maximum ROI.

This will be one call you won’t regret making.


We would love to show you how we can become your IT solutions business partner and customize a package for your IT needs.