Technical Account Manager

Technical Account Manager

We are seeking a Technical Account Manager to join a White Glove MSP that provides Cloud Services to SMB clients in the Charlotte, NC area. This is an opportunity to join a stable company who puts a major emphasis on ensuring their employees succeed both professionally and personally valuing work life balance and providing added benefits such as yearly bonuses and professional training. 

The position is a great opportunity for an IT Professional who is looking to take the next step in their career beyond delivering technology themselves and instead leading a team to deliver technology across a larger customer base.

RESPONSIBILITIES

  • Support and design various client infrastructures
  • Lead the projects team assigning tasks to implementation team
  • Completing migrations to latest technology infrastructure (Windows O365, Azure, AWS environments, Google)
  • Road mapping technology solutions
  • Serve as a Consultant suggesting innovative solutions that scale client’s infrastructure
  • Attend project meetings internally and with clients, along with completing projects on schedule
  • Staying in scope and interfacing with client and internal sales team when scope changes
  • Provide accurate, timely, and detailed documentation of all technical and client care issues
  • Provide Proactive Tier III+ support

 

DESIRED SKILLS & EXPERIENCE

  • 4+ years of experience working for an MSP
  • 6+ years of IT experience
  • 1+ years of experience as a project manager/coordinator
  • MUST be advanced in VMWare, AD, O365, and Azure
  • Autotask, Barracuda RMM, IT Glue is a must experience
  • Experience working for a Managed Service Provider REQUIRED
  • Configuration, management, and troubleshooting skills for routers, switches, and firewalls
  • Experience with troubleshooting and deploying Windows Servers
  • Data migrations from on-prem file servers to SharePoint/Google Shared Drive
  • Migrating Active Directory to the cloud
  • Advanced security implementations
  • Mail migrations from legacy email systems to Microsoft 365/Google Workspace
  • Top-tier skills with desktop and mobile troubleshooting (PC, Mac, iPhone, etc.)
  • Managing/designing/building private and public cloud
  • Excellent communication skills related to Customer Service
  • A strong focus on balancing customers’ needs with adherence to operational processes
  • Possess business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • A passion for reviewing IT publications and online materials to remain up to date with current and future technologies emerging in the industry

JOIN THE CHARLOTTE IT SOLUTIONS TEAM

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