Technical Account Manager
The position is a great opportunity for an IT Professional who is looking to take the next step in their career beyond delivering technology themselves and instead leading a team to deliver technology across a larger customer base.
RESPONSIBILITIES
- Support and design various client infrastructures
- Lead the projects team assigning tasks to implementation team
- Completing migrations to latest technology infrastructure (Windows O365, Azure, AWS environments, Google)
- Road mapping technology solutions
- Serve as a Consultant suggesting innovative solutions that scale client’s infrastructure
- Attend project meetings internally and with clients, along with completing projects on schedule
- Staying in scope and interfacing with client and internal sales team when scope changes
- Provide accurate, timely, and detailed documentation of all technical and client care issues
- Provide Proactive Tier III+ support
DESIRED SKILLS & EXPERIENCE
- 4+ years of experience working for an MSP
- 6+ years of IT experience
- 1+ years of experience as a project manager/coordinator
- MUST be advanced in VMWare, AD, O365, and Azure
- Autotask, Barracuda RMM, IT Glue is a must experience
- Experience working for a Managed Service Provider REQUIRED
- Configuration, management, and troubleshooting skills for routers, switches, and firewalls
- Experience with troubleshooting and deploying Windows Servers
- Data migrations from on-prem file servers to SharePoint/Google Shared Drive
- Migrating Active Directory to the cloud
- Advanced security implementations
- Mail migrations from legacy email systems to Microsoft 365/Google Workspace
- Top-tier skills with desktop and mobile troubleshooting (PC, Mac, iPhone, etc.)
- Managing/designing/building private and public cloud
- Excellent communication skills related to Customer Service
- A strong focus on balancing customers’ needs with adherence to operational processes
- Possess business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
- A passion for reviewing IT publications and online materials to remain up to date with current and future technologies emerging in the industry