A Second Look at Your Hybrid Workforce

As part of the solution to the pandemic, many companies have moved from traditional offices to a hybrid workforce model over the past two years. Many employees are returning to work, but there is limited physical capacity, so many companies will need to adjust to accommodate everyone. A hybrid workforce can be a long-term solution for many businesses down the road.

Teamwork Is the Key to Connecting Everyone

Employees in a hybrid workplace environment are divided into teams. Some work at the office, while others work remotely. This allows for social distancing and a balance between home and the office.

Management faces the challenge of unifying their team and working together despite employees who live in different locations. A hybrid solution is the best option for this situation. The working system includes tools such as a stable network infrastructure, reliable and well-organized features that increase productivity. These tools also allow employees to seamlessly coordinate with their colleagues within the company, ensuring a consistent and cohesive workflow.

The Benefits of  The Hybrid Workforce 

A hybrid workforce system’s main purpose is to achieve balanced work productivity and maintain consistent team effort, regardless of where workers are located. A hybrid workforce provides many benefits for both the employee and employer. In addition to the obvious benefit of allowing businesses to continue to operate in the face of the pandemic, it also offers the opportunity to provide multiple benefits for the employees. Many employers are now using the hybrid system in their permanent work arrangements because of these advantages.

Decrease Physical and Emotional Anxiety

Although the pandemic has been ongoing for nearly two years, it is not even near to being over. Many people are still hesitant to use public transport. You also run the risk of being exposed to a public WIFI environment for many hours at a stretch. These minor issues can be eliminated with a hybrid workforce system.

More Economical

A hybrid setup can dramatically lower expenses for the employer in terms of office maintenance and rental space. This will free up funds to support other business aspects, for the employees will no longer need to commute daily. You will be able to control your budget by reducing the cost.

More Resources at Your Fingertips

Employers can hire not only local talent but also international talents in a hybrid arrangement. Employers have the ability to hire workers from all parts of the globe. It is simple to stay ahead of your competition with the many online IT management services.

Take a Cue from Microsoft’s Hybrid Workforce Approach

It is not an easy task to migrate any business into a hybrid workforce environment. This process takes time. Microsoft developed tools and a method easy to follow that could help us all navigate into the workforce transition.

If you have not yet taken any steps to shift to a hybrid system, now is the perfect time to go through Microsoft’s Hybrid Work: A Guide for Business Leaders. This guide will help you understand the importance of making the transition. It can be beneficial for your company and your employees. Learn how to successfully make the transition.

Microsoft Teams Rooms is just one of many innovative tools Microsoft has created to support hybrid workplace environments. It connects remote workers to the office with tools that are flexible, secure, powerful, and easy to use. You can also use ZOOM and similar programs if you don’t want to use the Microsoft Suite.

We Can Help You Level Up Your Hybrid Workforce Game

An MSP can help you achieve maximum productivity from your hybrid workforce. As your business shifts to online use, we can offer technical support and security. To keep you ahead of your competition, we use the most up-to-date tools. We also offer support in the areas of software, hardware, data storage, as well as online. Contact us today to learn how to flawlessly integrate your existing work setup into an efficient hybrid workforce system.



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Artificial Intelligence (AI): Where is it going?

Artificial intelligence (AI) is a concept that most people have come to believe in today. It began with the fantasies of computers taking over the world. This was largely because of the way AI was depicted in motion pictures from decades ago. Many of us don’t realize that this new technology is in daily use. Many of these technologies are already part of our daily lives. There are many AI SMB business processes available that can be used to speed up and ensure growth and success for small and medium-sized business owners. We will talk more about these in the article.

A Brief History of AI

It is not known when and where the idea of artificial intelligence originated. Dartmouth College was the first to start research in artificial intelligence. Millions of dollars were spent there on funding what would prove to be expensive dead ends because of the unanticipated complexities. After that, the lack of progress made AI research and development a rollercoaster ride with investors getting excited and losing interest.

AI was first used in the real world after the turn of the century. AI is not only used in academics but also in practical applications. The integration of AI into research, education, and industry has been possible thanks to new technology. These include e-commerce and gaming as well as automobiles, healthcare, and agriculture.

AI is a Crucial Element In the Future

Today, AI is already a part of many of the critical processes required for the management of any business. This includes AI SMB automated business procedures, processes, and functions. It has enabled many advancements in areas such as inventory management, online selling, and cybersecurity. These are all essential to the success of any business.

Many AI SMB business processes can be applied to businesses in many industries. These include order processing, purchasing, and quality assurance. Others are industry-specific and include medical assessment, drug approval, or trip bookings for the healthcare sector or agent billing for the travel industry.

Automating Small and Medium Businesses with Common Processes

Let’s take a look at simple yet effective automation processes that can increase productivity and improve revenue for small and medium businesses.

Email Auto-Responder

It can be frustrating for customers to reach out to you and not receive a response for several months. This could lead them to have a negative impression of your company. You can prevent this with an auto-responder that adds a personal touch. You can direct your email to your sales team via the automation process, so they can take over as quickly as possible.

Marketing Automation

Many CRM and Customer Relationship Management systems have a marketing automation function that allows you to send an email to all contacts. This will turn them into sales leads for your company.

Scheduling Software

This automation saves time and eliminates the need to book appointments. The system will schedule your meetings automatically and notify everyone by updating the calendar.

Chat Bots

Chatbots are a great tool to help your customers find answers to their questions. It can take some effort to set up a chatbot. Once the chatbot is set up, AI will take control and make it fully automated.

MSP Services Keeps You up-to-date with the Latest AI features

Moving towards an AI SM future, automated business processes will be a regular part of our daily lives, is what we are doing. You can use the most recent Artificial Intelligence features to help grow your business. Get in touch with us today to upgrade your system for the New Year.


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Can Your Business Be Denied Cyber Insurance? Find Out!

denied cyber insurance

Cyber insurance is a popular option for organizations in today’s cyber-terrorist world. It can help them recover from a cyber-attack or get back on track. Ransomware attacks and data breaches can require specialist expertise and financial resources. Many business owners purchase cyber insurance to protect their financial assets in the event of a cyber-attack. Here are some reasons why you get denied cyber insurance. 

In the past, cyber security insurance was either a very costly or an inexpensive add-on to existing policies. It is now a niche market and a vital need for many businesses. Cyber insurance will not solve all cyber-related problems and it won’t prevent any data breaches or cyberattacks. Businesses with intellectual property, like those with physical property, need to take appropriate security measures.

Unique Cyber Insurance for a Unique Business

Generic business insurance is not enough. Data loss is rarely mentioned. There are some overlaps between cyber insurance policies. However, businesses should have as specific coverage as possible. There are many enhancements and additions to policies that go beyond the basics. You won’t be able to identify the potential risks unless you are aware of them. You can also add social engineering coverage to protect employees from being duped into doing certain things, reputational damage coverage (often linked to a security breach), or technology bricking (replacing equipment that has been damaged by malware infection). You should ensure that covers everything important to you.

Prequalification for Cyber Insurance

It is possible to be denied even if a business has been prequalified for cyber insurance. Even if you have had cyber insurance before, it can still happen to you. There are many reasons why this could happen.

Poor Plans for Businesses Continuity and Disaster Recovery

Cyber insurance providers are looking for a return on their investment. A provider may decline your application if they believe your business can’t recover from a catastrophe. Disaster recovery doesn’t just mean having backups, it means you have a great recovery plan to survive and thrive after a cyber event.

Poor Account Security – Multi-Factor Authentication

Cyber insurance coverage is often denied to businesses because of a lack of multi-factor authentication. Before they issue a policy, many providers place emphasis on account security.

Low Cybersecurity Awareness

For maintaining cyber security, it is vital to train employees. Employee involvement is one of many weaker parts of business security. It is essential to train employees – and this needs to be often updated as cyberattacks evolve daily.

Inadequate Endpoint Security

Antivirus software is not enough for many policies. Endpoint detection and response tools are often required by businesses. They combine a variety of security measures to detect and prevent attacks. Even if you are not eligible for cyber insurance, an MSP (Managed Service Provider) can help. It’s a scary prospect to be denied cyber insurance. And it can make it even more difficult for a business to obtain a policy. But don’t worry,  we can help you navigate this roadblock.

By using an MSP to help with cyber insurance prequalification, you will ensure that you have professionals looking at everything with an experienced eye. If you are not eligible for cyber insurance, your MSP will help to rectify any areas that require improvement. However, even if you have all the prequalification, you can still get denied coverage. Charlotte IT Solutions can assist your business to meet the necessary criteria to secure cyber insurance, contact us today. 







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Who Should Handle Your IT? Our Guide

handle your IT

We have to learn how we think and act in the evolving COVID-19 environment. The things that worked in the past may not work in the future. Many small businesses experienced a major shift due to the pandemic. Those who were able to adapt to these changes thrived and survived. Well, COVID-19 is not off the table yet, business owners still need to be strong, determined, and flexible. More than ever, you will need a Managed Service Provider to handle your IT.

We had it fairly well in the world before the pandemic. Although life wasn’t perfect, we did have a lot more than in other periods of history, such as the wars around the world, the depression, and the hardships of the housing crisis. We had everything we needed at our fingertips via our smartphones. Technology was our friend after all.

Outsourcing and Flourishing

Businesses that survived the pandemic and emerged victoriously knew exactly what to do. The support system made sure that they were able to address your IT issues. They had a system behind them that made sure they knew what to do to handle your IT needs.

Are you wondering about the Support System? It is your MSP (Managed Service Provider) who took care of things when they were out of control during the pandemic and kept businesses running. Although every business owner wants to be independent, most of the best businesses are not able to do so. They outsource IT experts to allow them to focus on their business and not worry about their IT.

Rely on an MSP for Your IT Management

Many companies outsource IT support to reduce costs. Outsourcing eliminates the need to hire someone in-house. An MSP can be available 24 hours a day, all year, instead of a single employee. MSPs are not allowed to take a vacation or sick days. Imagine that your only IT employee is in the Maldives when you have a cybersecurity problem! He will most likely not handle your IT issue.

Another reason why businesses rely on an MSP is due to the secure infrastructure. MSP data centers and the IT infrastructure are more secure than a standard business IT system. Network data is protected by this extra layer of security. Of course, business security is something we don’t take lightly here. Finally, an MSP allows your company to centralize all its applications and servers within a managed data center. You can also have backup infrastructure and storage, virtual services, and more with centralized data. 

Do I Really Need an MSP?

That question can only be answered by you. It’s an excellent idea if you own a small business with many employees wearing more than one hat. Small businesses are often left with knowledge gaps regarding IT developments and updates. An MSP will not require employees to be “IT Wizz”, they can just focus on their jobs. You will have total peace of mind about your cybersecurity with IT experts guiding you. 

Discuss your cybersecurity needs with IT professionals. MSPs can be a great option for small businesses that need to have predictable budgets. Since the cost of IT changes constantly, it can be challenging for small businesses to figure out their future expenses with IT. Budgeting for IT can be difficult. You might not have any IT needs one month, but you may need it extra next month due to a broken computer, crashed server, or security problem. With an MSP, you have the possibility to pay a flat fee each month which can be helpful when it comes to budgeting. Besides, with systems frequently maintained, they will last longer, most likely reducing your costs. 

 Are You Able to Manage your IT on Your Own?

You can handle your IT  if you are a professional in this field, there is nothing wrong with it. For example, if your company is involved in IT, it may make sense to keep everything in-house. Every business owner must weigh the benefits and drawbacks of managing your technology. Most owners quickly realize that hiring an MSP to manage the technology is the best and most cost-effective option. Contact us today to learn more about Managed Services and how we can help to ensure your internet safety!









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What is a managed service provider?

what is a managed service provider

Large businesses often have a dedicated IT staff on hand. With the amount of information running through the business and the need to maintain a large infrastructure, having on-site IT professionals both day and night makes sense. However, as a small to medium-sized business, this is not something you need.

Your company simply does not generate the kind of volume to need a larger networking server on-site. And yet, you still need someone to help maintain your network, including handling Internet security, performing updates, and even recommending software to enhance your user experience.

Paying a full-time employee to do this doesn’t make sense, as they likely won’t have a ton to do throughout the course of an average day, so paying a salary, plus benefits, Social Security, and other expenses can quickly add up. Instead, you need to take advantage of what is known as a managed service provider. But what is a managed service provider? Here is everything you need to know and how your business can benefit from taking advantage of this kind of service.


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