How Quarterly Business Reviews Can Help Your Business

quarterly business reviews

QBRs, or (quarterly business reviews) are a useful tool for evaluating the health and performance of your business. These operational reviews provide a clear and comprehensive assessment of the business’s performance over the past 90 days or more. Once you are ready, you can use this information to improve different aspects of your business. Unfortunately, many businesses don’t get the best out of their QBRs. Perhaps, it could be that the QBR isn’t very strong, to begin with.

You will need to complete your quarterly business reviews if you do not have a managed service provider (MSP). This isn’t always an easy task as it takes a lot of your time. If you’ve worked with an MSP before to manage your company’s IT needs, they can also assist in your QBRs. It is up to you to determine if your MSP provides a full, accurate, and honest report.

How a Managed Service Provider Can Assist With Your Quarterly Business Reviews

First of all, you hired your managed service provider because you needed assistance with your IT-related tasks. Second, manage many of the mundane system procedures, so your staff can focus on your business core processes. Your MSP will discuss how their services have helped your business during the QBR.

This is accomplished by offering summaries of how each part of the business unit’s performance and assigning a final score. To show how your business performed, your MSP may use quantitative analysis. In addition, they will point out problems and areas that need to be fixed right away, as well as those that have succeeded.

What Should You Expect from Your Review? 

The quarterly business reviews are your chance to place your company in the best possible position for long-term success and growth. It also provides an overview of how your current IT provider has supported you in achieving your business’s goals over the past 90 days. 

You should prepare to get several reports outlining how your MSP has helped your business during your quarterly business review. The service level agreement will usually be reviewed first, which will explain why you selected your managed service provider. It then generates reports to show whether it has met your expectations regarding meeting your business goals in the previous quarter.

 These are the most common features you can expect from Quarterly Business Reviews:

Review of Achieved Objectives

They will provide a lift of the KPIs and goals that were accomplished, and then have a brief discussion about how they did it. As well as the KPIs you agreed to when you hired your managed service provider.

Performance Evaluation

All the parts of your business that are managed by the supplier will be rated by them. This will give you an overall rating of how well they performed. 

Strategic Challenges

 The QBR will inform you of any areas in your company that require special or immediate attention. Your quarterly business report will include a section called “Problems” if any things are at risk.

Important Things to Do When You Get Your QBR

 As soon as you get your QBR from your MSP, take the time to read it carefully. Use the feedback to improve your business and boost customer satisfaction and eventually increase your revenue.

To determine the value your MSP is adding to your business, you should use your QBR. If there is significant and consistent growth, it means your MSP must be doing a great job. Otherwise, you might want to consider switching providers. If you would like to learn more about how to get the most out of your Quarterly Business Reviews, contact us today.